SUNConferences, SAIIE NeXXXt

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Front-line Supervisor Effectiveness Assessment on an Engineering Shop-floor
Philani Nduna Zincume, Jacey Romon-Maneveld

Last modified: 2019-10-16


This paper entails the creation of a Front-Line Supervisor Effectiveness Assessment Model on an Engineering Shop-Floor. Supervisors were assessed according to assessment criteria to evaluate their performance and effectiveness as Front-line Supervisors. Criteria were determined from literature and documentary research. The paper states how these criteria were determined and why they are relevant. The model consists of 38 assessment criteria by which Front-line Supervisors are assessed at a specific engineering company. Furthermore, the model created is demonstrated and validated by implementing the model. Lastly, various recommendations are made on how to improve the model.


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