SUNConferences, 27th Annual Conference of the SA Institute for Industrial Engineering

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SUPPLY CHAIN MANAGEMENT: PERFORMANCE BENCHMARKS FOR SOUTH AFRICAN COMPANIES
Liezl Smith

Last modified: 2016-09-27

Abstract


In a fast-paced competitive business environment, it is essential to be able to gauge performance, not only for companies to track their progress over time, but also their relative performance to others in their own environment. Understanding where you are in terms of performance, can set the stage for improvement and developing competitive capabilities.

A study was conducted to determine firstly which performance measures are considered important by South African businesses and secondly if this is an acceptable way to measure performance for benchmarking purposes.

The objective of this project is to construct and test a tool to benchmark performance in the context of the South African supply chain environment. The benefit of determining these differentiating factors will be that clearer direction can be given to companies in terms of supply chain factors to improve their chances of success. This could be used as a guide to companies on a continuous improvement journey

 


Keywords


Supply Chain; benchmarking; performance; measurements; South Africa