SUNConferences, 27th Annual Conference of the SA Institute for Industrial Engineering

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DEVELOPMENT OF A WAREHOUSE MANAGEMENT MATURITY MODEL FRAMEWORK FOR THE SOUTH AFRICAN WAREHOUSING ENVIRONMENT
Justine Pillay, Sara Grobbelaar, Konrad von Leipzig

Last modified: 2016-10-10

Abstract


Warehouses play an active role in today’s fast-paced and competitive global supply chains. They are utilized from collection of raw materials through to final dispatching of finished products. An efficient warehouse is necessary to achieve an efficient supply chain network with streamlined processes, quick response to market demands and overall high customer satisfaction. An inefficient warehouse on the other hand could result in high labour costs, duplicated and unnecessary processes, high inventory holding costs and even slow response to market demands compounding low customer satisfaction.

This paper aims to develop a Warehouse Management Maturity Model (W3M) framework applicable to the South African environment that will assist warehouse managers in achieving greater warehouse efficiency through improved quality of the various warehousing processes from receiving to dispatching of goods. To develop the W3M framework, three maturity models are studied via a literature review and a Delphi Method survey is conducted with warehousing experts to finalise the features of the framework.


Keywords


Supply chain, warehouse management, maturity models