SUNConferences, 29th Annual Conference of SAIIE

Font Size: 
A MODEL FOR THE RELATIONSHIP BETWEEN SUSTAINABILITY AND OPERATIONS STRATEGY PERFORMANCE OF A WATER UTILITY IN SOUTH AFRICA
Mthunzi F. Lushozi, Bruno Emwanu

Last modified: 2018-10-09

Abstract


Water is a scarce resource in South Africa and is recognised as a priority issue in the National Development Plan, one of whose key milestones is to ensure that all South Africans have access to clean running water in their homes. The increased expectation for clean water has come with an increased water demand but with little or no expansion of capacity to match the increased demand. The country is currently faced with an aging infrastructure being used to meet increased demand which threatens the sustainability of water utilities. This study considers the sustainability of South African water utility infrastructure, defined by maintenance and capital expansion, and the role of operations strategy defined by five generic operations strategy performance objectives. A framework was developed to investigate the relationship between water utility sustainability in South Africa and operations strategy, and the mediating role of trade-offs in this relationship. A questionnaire was used to collect data from key operatives in several water utilities and data analysed for results. It is expected that results will support a model that can be used to guide South African water utilities towards sustainability by proposing the most appropriate key performance objectives to pursue and indicating expected trade-offs.


Full Text: PDF