Du Plessis, Liezl, <p>University of Pretoria</p><p>Knotion Consulting (Pty) Ltd</p>, South Africa

• 27th Annual Conference of the SA Institute for Industrial Engineering - [14] FRIDAY 16:00 - 17:00 (Room 3) Management Systems and Frameworks ... Chair: Pieter Goosen
  Towards a holistic customer experience management framework for enterprises
  Abstract