SUNConferences, SAIIE NeXXXt

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Investigating human behaviour in queues
Jacoba Buhrmann, Romeo Chiwawa

Last modified: 2019-08-30


Queuing theory is the study of waiting, specifically how any type of queuing structure will perform given arrival and service rates. Mathematics and analytical methods have been used but often the human side is often neglected. This study focused on studying the behavioural impact of queues on both the servers and clients in terms of customers queue length, waiting time and cashiers service time using an actual case study.

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