SUNConferences, Computers and Industrial Engineering 42

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Case Study: Assessing the Features of a Quality Management System
Kris Adendorff, Patricia Ngomane

Last modified: 2012-06-25


Quality impacts the reputations of a company therefore Quality Management Systems (QMS) exist to forecast and manage quality. It is the responsibility of a company to manage its QMS and its suppliers. The International Organization of Standardization (ISO) and the South African Bureau of Standards (SABS) has made it compulsory for accredited companies to comply with the standards. Over time companies tend to deviate from these standards which causes problems such as customer dissatisfaction and poor product quality. Many companies have experienced losses due to non-conformance to the standards; therefore it is necessary to constantly test the level of compliance with the standards. This article addresses the assessment of several features of a company’s QMS and expresses how this ultimately affects it. The use of analysis techniques allows diagnoses of system problems and to focus efforts of the company in eliminating them. The results of the study reveal certain factors that are often dismissed as insignificant but contribute significantly to the Cost of Poor Quality (COPQ). It is important for companies to remain competitive and allow them to compete globally in their respective industrial sectors.

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