SUNConferences, COMA '13

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Enterprise Integration Triangle – a Framework for Innovating Complex Systems in the Manufacturing and Service Industries
Gerhard Gudergan, Boris Ansorge, Achim Buschmeyer, Volker Stich

Last modified: 2013-08-20


The design, planning and control of complex integrated solutions are seen as a key capability of the competitiveness of companies in the future. The integration of complex value systems will be the leading paradigm for future design and key element of learning and innovation processes in the manufacturing and service industries. To meet with this challenges entirely new perspectives and ways of researching and the integrated designing of complex, highly interdependent value delivery systems will be required. Currently dominating single perspective and static frameworks and research methods fall short in this perspective.

The purpose of this paper is to propose the theoretically basis to cope with the paradigm shift towards the creation of value-added systems in a fully integrated system design. First, the multi-perspective framework is proposed and explained in detail. The framework integrates 1. the perspective of technologies, 2. organisational and planning systems and 3. value delivery processes. It allows the evolutionary adaptation of configurations over time. The framework is grounded in theory and validated based on cases in the medical and capital goods industries.

The afore-described framework further serves as a blueprint and is implemented physically and spatially in a unique environment - the Enterprise Integration Center (EIC). The purpose of the EIC is to enable innovation through the integrative design of key technologies and organizational towards new value delivery systems. The overall research methodology implemented in the EIC brings together elements of experimental research in engineering sciences with the social science research and computer science. The intended learning and innovation mechanisms are based on traditional and current theories and concepts of organizational learning and innovation. They are enhanced by a unique combination of experience based and simulation based virtual experimental learning with real factory like demonstrators. The physical implementation of the EIC laboratory is illustrated.

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