SUNConferences, Southern African Institute for Industrial Engineering 2014

Font Size: 
THE EVALUATION OF THE INVOLVEMENT OF EMPLOYEES IN QUALITY PROJECTS AT LOCALLY BASED COMPANIES
Nathanael Govender, S. Latiff, A. Hlongwane, R. Singh

Last modified: 2014-06-26

Abstract


The fields of employee involvement and quality are constantly evolving and repositioning themselves in direct relation to a more competitive business environment. The benefits associated with the holistic involvement of employees for the duration of quality projects is an often debated issue. In light of this, deriving the true benefit (if any), of unreservedly involving employees in quality initiatives becomes an interesting proposition that may provide new information from a local perspective. Review of the associated literature provided the study with the grounding of several theories that provide a consensus for employee involvement in quality as a necessity for business excellence. However, employee involvement in quality is still not prevalent in many local companies. Two separate locally based multinational firms were selected as participants in this study so as to gain a better perspective and understanding of the current status of employee involvement in quality efforts. The results of the investigation indicate a positive interrelation between the involvement of employees in quality projects and the subsequent success of these projects. The positive benefits were applicable to both company and employees alike. The investigation highlights the universality of involving employees in quality as a key success factor among local industries.

 


Full Text: PDF