SUNConferences, Southern African Institute of Industrial Engineering 2013

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An Assessment of the Maturity of Teleradiology Services within the Western Cape Public Healthcare System
André Hartmann, Liezl Van Dyk

Last modified: 2013-06-18


Telemedicine is the delivery of healthcare services (“medicine”) over a distance (“tele”). Driven by technological advancements, telemedicine adoption rates increased significantly. In an effort to benefit from these advancements, telemedicine services were rolled out in the entire country. Ever since these technological advancements in the mid- 1990s there have been calls for a generalized, more systematic approach to telemedicine implementation and assessment. A Telemedicine Services Maturity Model (TMSMM) was developed by the Health Systems Engineering Group of Stellenbosch University to enable the description and evaluation of an existing telemedicine service, together with a systematic service maturation path. 

The purpose of this paper is to describe the rationale and explanatory phase of a research study concerning the service maturity of telemedicine services in the public health sector of South Africa, using the TMSMM. The application of the TMSMM is demonstrated through two case studies: firstly, the services provided by a teleradiology network of a provincial DoH and secondly a mHealth application addressing challenges in the health system regarding mother and child healthcare. To conclude this paper, the next stage and the anticipated results of the study are described.

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