SUNConferences, Southern African Institute of Industrial Engineering 2013

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The implementation of Six Sigma Process Improvement in a Small Flexible Enterprise with Limited Resources
Markus Papsch, Konrad von Leipzig

Last modified: 2013-06-28


A small manufacturer in Cape Town with 60 employees successfully supplies low volume, specialized socks to its South African customers through fast delivery and high quality. Although the quality delivered to the customer is mostly very good, due to extensive visual inspection before the customer shipment, the processes within the company can be improved.

The Six Sigma process improvement methodology is often used in large corporations to improve complex processes, whereby trained experts titled as Six Sigma belts support the implementation. It is yet unknown if this system can be effectively implemented in a small, responsive enterprise with a low average level of education and extensive resource constraints.

The real-world implementation of the Six Sigma Methodology will show the strengths and weaknesses of the method within a SME and an environment as described. Depending on the process identified and the time needed for improvement, metrics will be measured to validate the effects of the Six Sigma implementation. In addition to this the feedback of Industry experts will be used to confirm the legitimacy of the results.


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