SUNConferences, Southern African Institute of Industrial Engineering 2013

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Integrated Performance, Risk and Process Management to Drive Stakeholder Value
Leon Briel

Last modified: 2013-06-20


Changes in economic, social and business practices, fuelled by rapid advances in technology and the growing push toward customer centricity in a global business model as well as the drive to become more effective, are driving significant new demands in business solutions that require much greater flexibility, functionality and integration than ever before. In order to be agile to meet these growing demands, organisations need to implement a flexible integrated performance management methodology that combines performance management, risk management and process / project management to drive operational performance and eventually stakeholder value.

The aim of this presentation is to provide the audience and overview of how the combination of introducing the Balanced Scorecard for Strategy Management, Operational Performance Management for measuring the delivery of the organisation’s business plan(s), People Performance Management measuring how employees perform against the Activities and Task set out in their Job Roles supported by the alignment of all processes and projects, will support the achievement of the organisation’s Strategic Objectives.

This combination of these methods has been developed by the author into one methodology that has been successfully implemented at various organisations with remarkable results. The paper will consist of an overview of the methodology supported by customer cases.