SUNConferences, Southern African Institute of Industrial Engineering 2013

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A Home Healthcare Multi-agent System In A Multi-objective Environment
Michael Mutingi, Charles Mbohwa

Last modified: 2013-06-23


Decision making in home care service is complex due to the need to satisfice multi-objective goals such as maximizing customer service quality, minimizing service cost, and maximizing employee satisfaction. With the increasing world-wide need for efficient and effective home healthcare, the increasing elderly population, and the increasing pressure from governments and other stakeholders in various societies, the development of effective novel approaches for home care decisions is imperative. In this paper, we present a multi-agent architecture that facilitates decision making characterised with multiple objectives. The approach integrates the capabilities of a multi-agent system and Web services so as to facilitate effective decisions for home healthcare services. The aim is to provide a multi-agent system based on genetic algorithm, where decisions are based on intelligent agents that provide intelligent alternative decisions in a multiple-objective environment.

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