SUNConferences, 27th Annual Conference of the SA Institute for Industrial Engineering

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Business Intelligence Performance Measures in Local Government
Jacques Fourie, Johan Stimie, PJ Vlok

Last modified: 2016-09-16


An estimated 2800 violent service delivery protests occurred from March 2004 to March 2008 in South Africa. The period between 2009 and 2013 had no less than 10 000 public gatherings.  The use of violence during protests increased from under 50% of protests in 2007 to more than 80% of protests in 2014. Service delivery protests have become a way for the public to show their discontent with local government and unfulfilled promises by politicians.

Business intelligence and analysis can aid local government to make better use of available resources that are needed to support an ever growing public demand. This paper attempts to show that performance measures, as part of business intelligence and analysis, can be used to help local government address the grievances of service delivery protesters.


Business Intelligence